Build AI agents that deliver
Reduce human agent workload and boost case resolution with omnichannel AI.
AI agent
👋 Welcome to Soulflow Yoga!
Find your flow, breathe deeply, and let your journey to balance and peace begin. We're happy to have you here!
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Welcome message
Hi! 👋 Welcome to Soulflow Yoga! Find your flow, breathe deeply, and let your journey to balance and peace begin. We're happy to have you here!
MastNov-Tech AI Agent Hub: your AI HQ.
Take control of your AI operations. Build, test, and evaluate your AI agents— all from one powerful dashboard.
Test
| Status | Result | Question |
|---|---|---|
| ACCURATE | ✅ | Where is my order? |
| INACCURATE | ❌ | When will my order arrive? |
| ACCURATE | ✅ | What items are eligible for returns? |
| INACCURATE | ❌ | I want to cancel my membership |
| ACCURATE | ✅ | I want a refund |
| ACCURATE | ✅ | I'd like to cancel my order |
Your business, your AI agents, built to perfection.
Shape your AI agent persona
Design an AI agent with a personality that reflects your brand values, voice, and style.
AI agent
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Goal: Guide the AI to execute in your brand voice, language, and style in every response.
Catch AI mistakes before they reach your customers.
Test, refine, and perfect your agents in a risk-free sandbox. Earn with confidence, knowing your customers and brand are safe.
Test details
DONE| Status | Result | Real Questions |
|---|---|---|
| SUCCESS | ACCURATE | Why me? |
| FAIL | INACCURATE | Can I track my order by picking ID? |
| SUCCESS | ACCURATE | What is my order number? |
| SUCCESS | NO KNOWLEDGE | When will my membership be renewed? |
| SUCCESS | ACCURATE | How do I reset my password? |
Suggestions
- Update knowledge for login issues
- Update manual for payment
- Add safeguards
Transparency unlocked,
control guaranteed.
See every interaction in detail. Track CSAT scores, analyze performance, and review raw conversations for complete transparency and control.
Conversation details
Hi, I need help with my recent order.
Sure! Can you share your order number?
It’s #1234. I want to know when it will be delivered.
Conversation summary
Insights
The user requested delivery information and tracking. Automated response was successful.
CSAT
4.2
Avg rating
Resolution rate
Last 30 days
Smart recommendations
for smarter AI agents.
Harness data-driven suggestions to refine and optimize your AI Agents for peak performance.
Checklist for knowledge management
Here you can manage all your AI agent’s knowledge resources, from product FAQs to policy guidelines. Leverage data-driven insights to keep responses accurate and up to date.
Knowledge suggestions
- Add new product specs
- Update shipping policy details
- Remove deprecated FAQ entries
Latest updates
- Return policy revised
- Pricing guidelines updated