The AI agent platform for enterprise
Humanized customer experiences with omnichannel AI.
AI Agent
I'd like to extend my stay and check out on Aug 8th.
AI agent
I have processed your flight change. Here is your new itinerary.
6:10 PM
Jan 24
Seoul, KR
10 hr 40 min
11:40 PM
Jan 24
San Francisco, CA
AI agent
I also found a 10% bundle discount on car rentals for your trip to San Francisco.
AI agents: beyond conversational AI.
Elevate your customer experience with AI beyond basic automation. Achieve record resolution rates while enabling human agents to focus on high-value interactions.
Beyond simple tasks: AI reasoning capability
Deploy smart AI agents in days, not weeks
AI that never stops learning and improving
Connect your software stack, no matter the tool
Everywhere your customers are,
before they even ask.
Boost resolution rates and reduce response times with AI customer service agents designed for omnichannel support.
How can I help you today?
Mobile App
Hi AI agent, I see you’re checking on my active order. It looks like it’s still being processed, but it shouldn’t take much longer.
I’d like to add an iPad Sleeve to my order—am I too late to make a change?
AI agent: Let me check on that for you...
AI Resolution
1,680,816 total conversations
Pie Chart
4.8 Avg CSAT
97% AI resolution rate
Anywhere, anytime AI agent
Support customers 24/7 with AI customer service agents that deliver instant support—on mobile, web, social media, SMS, or email.
Build AI agents with ease.
Onboard your AI agent like a new team member. Transfer knowledge, provide workflows—all through our intuitive supervisor dashboard.
Canceling subscription
Manual logic
/ to reference other manuals and tools
Add knowledge source
Choose the type of source you'd like the AI agent to use for answers
External contents
Directly bring your sources from another platform.
Test drive your AI agent before deploying it.
Eliminate deployment risks. Prepare your AI agent for the real world. Our simulated environments let you test and evaluate before you deploy.
| Status | Result | Question |
|---|---|---|
| SUCCESS | ACCURATE | Where is my order? |
| FAIL | - | When will my order be delivered? |
| SUCCESS | ACCURATE | Has my order been shipped yet? |
| SUCCESS | NO KNOWLEDGE | Can you tell me the warehouse my order is shipping from? |
| SUCCESS | INACCURATE | When will my order arrive? |
| SUCCESS | ACCURATE | What's the tracking number for my order? |
| SUCCESS | ACCURATE | Is my order delayed? |
| SUCCESS | ACCURATE | Can I expedite my delivery? |
| SUCCESS | ACCURATE | Why was I charged twice? |
| SUCCESS | ACCURATE | Will I need to sign for my delivery? |
Evaluate and refine your AI agents to perfection.
Gain full transparency into your AI agent's performance. Track conversations, analyze common topics, and measure ROI to drive continuous improvement.
Conversations
| Date | AI resolved | User ID | Reputation time | User messages | CSAT | Human handoff |
|---|---|---|---|---|---|---|
| Feb 22 2023 at 10:34 PM | RESOLVED | user101 | 10m 3s | 12 | ⭐⭐⭐⭐ | - |
Powering 7 billion conversations every month. Ready for yours.
Enterprise-grade scalability & reliability
Built on the world's #1 communications API platform, trusted by industry leaders from on-demand, healthcare, retail, and more.
Tailored SLA plans
Our infrastructure meets the highest degree of compliance and security requirement, including GDPR, SOC 2, HIPAA/HITECH, ISO 27001.
Privacy-first data governance
Your data remains yours—never accessed, used, or shared. With PII protection, AES256 encryption, data masking, and region-specific storage, all secured by TLS 1.3 security.